Privacy Policy

PERSONAL DATA

Personal data are collected in compliance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

The Visitor is hereby informed that the personal data qualified as “required” in the Forms and collected as part of the service described hereinafter are necessary for the use of the Website. The Visitors’ personal data that Ergotech collects from them may include:

  • Name, Surname
  • Gender
  • Phone number
  • Email address
  • IP address
  • Browser used
  • Type of terminal used
  • Postal address
  • History of requests

Processing implemented by purpose :

Request for Quote Form

Purpose: Management of the quote request form

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(b) : Necessary for the performance of a contract or prior to entering into a contract 24 months starting from the collection of the data Internal: none
External: none		 None

Contact Form on the Website

Purpose: Receipt and answer to requests for information sent through the Website contact form 
Sub-purpose: Dispute management

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(f): legitimate interests 24 months starting from the collection of the data Internal: Persons entitled to process the data inside the Company
External: none		 None

Audience

Purpose: Audience measurement on the Website

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(a): Consent of the data subject 24 months starting from the collection of the data Internal: Persons entitled to process the data inside the Company
External: none

 Transfer to the United-State to the Company Google LLC, covered by the adequacy decision "Data Privacy Framework".

Requests from Authorities

Purpose: Answer to requests from competent authorities 

Sub-purpose: Understanding of the functioning of applications and protocols

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(c): Necessary for compliance with a legal obligatio 24 months starting from the collection of the data Internal: Persons entitled to process the data inside the Company
External: Public organisms and administrations entitled by law to receive the data		 None

Newsletter 

Purpose: Management of the requests for subscription to the Newsletter from the Website

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(a): Consent of the data subject The data are suppressed the day following the withdrawal of consent

 Internal: Persons entitled to process the data inside the Company
External: Brevo (France)		 None

Consent

Purpose: Collection and timestamping of consents for the installation of cookies on the Visitor’s terminal
Sub-purpose: Statistics on the Website traffic

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(a): Consent of the data subject

 13 months starting from the collection of the data
 Internal: IT Department
External: Idnovate (Spain)		 None

Customer reviews

Purpose: Management of Customer reviews on the Website

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(a): Consent of the data subject

 The data are suppressed the day following the withdrawal of consent
 Internal: None
External: Société des Avis Garantis (France)		 None

Customers’ accounts

Purpose: Management of Customers’ accounts on the Website

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(f): legitimate interests The data are suppressed once the Customer’s account is suppressed

 Internal: none
External: none		 None

Payments

Purpose: Management of the receipt of payments made on the Website

Sub-purpose: Proof of the receipt of a unique payment with a credit card

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(b): Necessary for the performance of a contract or prior to entering into a contract 14 days starting from the closure of a file, a contract of a service

Internal: Persons entitled to process the data inside the Company

External: Crédit Lyonnais (France)

 None

Answers to questions

Purpose: Direct answer to the Visitor’s questions
Sub-purpose: Analysis of sections of navigation

Data controller
 Legal basis
 Retention period
 Recipients
 Transfers outside the UE
ERGOTECH Article 6§1(a): Consent 12 months starting from the collection

 Smartsupp (Czech Republic)
 None

 

RIGHTS OF THE DATA SUBJECT

In accordance with the provisions of Regulation No. 2016/679 of 27 April 2016 and Law No. 78-17 of 6 January 1978 as amended, the Visitor is fully informed of the rights at their disposal.

The Visitor has:

  • A right of access to their data 
  • A right to rectification of inaccurate information and incomplete data
  • A right to erasure of their data 
  •  A right to restriction of processing of their data
  •  A right to the portability of their data
  •  A right to withdraw their consent when the processing is based on the consent
  •  A right to define directives relating to the fate of their data after their death.

The Visitor may exercise their rights at any time by contacting the Data Protection Officer (DPO) using the email address: rgpd@ergotech.fr. 

In accordance with the law, this request will be answered within one month of receipt. That period may be extended by two further months where necessary, considering the complexity and number of the requests.

The Visitor has the right to file a complaint with the French Supervisory Authority, i.e., the “Commission Nationale de l’Informatique et des Libertés” (CNIL) (01 53 73 22 22 - https://www.cnil.fr/fr/plaintes)

COOKIES

A cookie is a small computer file deposited and read for example when consulting a website, reading an email, installing or using software or a mobile application, regardless of the type of terminal used.

You can set up your browser in order to block those cookies. That may alter the proper functioning of some features of the WebSite.

The lists hereinafter explain the cookies we use by giving their domain name, their operator, their purpose and their retention period in your browser. 

Cookies automatically placed on your terminal

PHPSESSID :

  • Cookie operator: Ergotech
  • Domain name: www.ergotech.fr
  • Purpose: Manage the sessions of connected Visitors 
  • Retention period: 13 months starting from the day the cookies are placed

PrestaShop :

  • Cookie operator: PrestaShop
  • Domain name: www.ergotech.fr, 
  • Purpose: Manage the Visitor’s session (basket, identification)
  • Retention period: 13 months starting from the day the cookies are placed

cookiesplus :

  • Cookie operator: Cookies Plus
  • Domain name: .ergotech.fr,
  • Purpose: Store the Visitor’s preferences regarding cookies
  • Retention period: 1 month starting from the day the cookies are placed

sib_cuid :

  • Cookie operator: Brevo
  • Domain name: www.ergotech.fr, 
  • Purpose: Give unique login details
  • Retention period: 7 months starting from the day the cookies are placed

uuid :

  • Cookie operator: BrevoDomain name: sibautomation.com
  • Purpose: Track a specific Visitor from one visit on the website to another visit
  • Retention period: 7 months starting from the day the cookies are placed

     

Cookies submitted to the Visitor’s consent: 

_fbp :

  • Cookie operator: Facebook
  • Domain name: .ergotech.fr,
  • Purpose:  Store and track visits on the Website
  • Retention period: 4 months starting from the day the cookies are placed

ssup.vid :

  • Cookie operator: Smartlook
  • Domain name: www.ergotech.fr
  • Purpose: Identify Visitor’s in the online chat (Smartsupp)
  • Retention period: 7 months starting from the day the cookies are placed

_ga (Google Analytics) :

  • Cookie operator:  Google LLC
  • Domain name: www.ergotech.fr
  • Purpose: Statistics and analysis of visits on the Website
  • Retention period: 13 months starting from the day the cookies are placed

_gat (Google Analytics) :

  • Cookie operator: Google LLC
  • Domain name: www.ergotech.fr
  • Purpose: Limit the request rate to Google Analytics
  • Retention period: 13 months starting from the day the cookies are placed

_gid (Google Analytics) :

  • Cookie operator: Google LLC
  • Domain name: www.ergotech.fr
  • Purpose: Statistics and unique identification of Visitors
  • Retention period: 13 months starting from the day the cookies are placed
Cookie consent